1. The RiverRun Platform
RiverRun is a technology marketplace platform that connects paddlers ("Riders") with independent third-party drivers ("Drivers") for transportation between river access points. RiverRun provides the technology platform, processes payments, facilitates ride coordination, maintains ride records and communication tools, and implements safety and operational controls.
RiverRun does not provide transportation services and is not a motor carrier, transportation provider, or outfitter. All transportation services are provided solely by independent Drivers who operate their own vehicles and businesses.
2. Eligibility
- You must be at least 18 years old to create a RiverRun account and to book or ride independently.
- If accompanied by a minor (under 18), a parent or legal guardian must be present for the duration of the ride and is solely responsible for providing and installing required safety equipment.
- Drivers must be at least 21 years old and meet all requirements described in the RiverRun Driver Agreement.
- You must provide accurate and complete information when creating an account.
- By using the Platform, you represent that you are physically capable of participating in river activities and safely handling your equipment.
3. Driver Approval and Independent Contractor Status
All Drivers must complete RiverRun onboarding and screening requirements prior to activation, which may include identity verification, driving history review, motor vehicle record review, background screening, and insurance verification. Drivers are not permitted to accept rides until approved by RiverRun.
RiverRun's approval of a Driver does not constitute an endorsement, guarantee, or warranty regarding the Driver's fitness, skill, knowledge of local waterways, or quality of service. Drivers are independent contractors — not employees, agents, joint venturers, or partners of RiverRun.
4. Bookings and Payments
Booking a shuttle
When you submit a ride request, your payment card is authorized for the ride amount. An independent Driver may then accept your request. Payment is captured only after the shuttle service is completed.
Pricing
Fares are quoted prior to booking and may vary based on route, distance, number of Riders, and equipment. All prices are displayed before booking confirmation.
Payment processing
Payments are processed by Stripe. RiverRun acts as a payment collection agent and deducts applicable platform service fees. RiverRun does not store full payment card information. By using RiverRun, you agree to Stripe's terms of service.
Driver payouts
Drivers receive 67% of the total fare for each completed shuttle. Payments are remitted on a regular schedule determined by RiverRun.
5. Cancellation Policy
- Free cancellation: Riders may cancel at no charge up to 6 hours before the scheduled pickup time.
- Late cancellation / no-show: Cancellations within 6 hours of pickup, or failure to appear, may result in charges up to the full fare.
- Driver wait time: Drivers may wait approximately 20 minutes after the scheduled pickup time before marking a no-show and departing.
- Driver cancellation: If a Driver cancels or fails to appear, no charge will be applied to the Rider.
You may also be charged for damage to a Driver's vehicle or excessive cleaning (up to $150). Damage or cleaning claims must be reported within 24 hours with supporting documentation.
6. Equipment Transport
You are solely responsible for your equipment and ensuring it is safely prepared for transport. YOU WARRANT THAT YOUR EQUIPMENT IS IN SAFE AND TRANSPORTABLE CONDITION.
RiverRun and Drivers are not responsible or liable for any damage, loss, or injury caused by improper loading, shifting or detachment of equipment, or failure of racks, trailers, straps, or securing systems. Drivers may assist with loading as a courtesy but do not assume responsibility for your equipment. Drivers may refuse transport of unsafe, improperly secured, or excessive loads.
7. Rider Responsibilities
- Be at the designated pickup location (take-out point) at the scheduled time.
- Comply with all RiverRun Community Guidelines.
- Take reasonable steps to protect the Driver's vehicle — shake off excess mud and water, use towels or dry bags.
- Disclose any animals in advance. Drivers may refuse service if animals are not disclosed or create safety, cleanliness, or space concerns.
- Follow reasonable safety instructions provided by the Driver.
- Report all safety or property incidents to RiverRun within 24 hours.
8. Conduct and Community Standards
All users must comply with the RiverRun Community Guidelines. RiverRun has a zero-tolerance policy for physical violence or threats, verbal abuse or harassment, sexual misconduct, discrimination, illegal activity, and substance use or impaired riding.
Drivers may refuse or terminate a ride at any time if conditions are unsafe, unlawful, or inconsistent with these guidelines. Drivers have final discretion to refuse or terminate a ride they believe is unsafe.
9. Insurance
Drivers are required to maintain automobile liability insurance with minimum coverage limits of $100,000 bodily injury per person / $300,000 per accident / $50,000 property damage, or such higher amounts as required by applicable law. Drivers are solely responsible for maintaining insurance appropriate for compensated transportation activity.
10. Safety and Risk Assumption
Paddle sports and transportation activities involve inherent risks including motor vehicle accidents, equipment failure, road hazards, weather and environmental conditions, and remote or limited-access locations. You voluntarily assume all risks associated with your participation in transportation and river-related activities.
RiverRun does not represent or warrant that any Driver has knowledge of local waterways or water conditions. Riders are solely responsible for their own safety on the water.
11. Release of Liability
PLEASE READ CAREFULLY. YOU ARE WAIVING LEGAL RIGHTS. To the maximum extent permitted by law, you hereby release, waive, and discharge RiverRun, its officers, owners, affiliates, and Drivers from any and all claims, liabilities, damages, or causes of action arising out of or related to your use of the Platform, including claims based on ordinary negligence.
12. Indemnification
You agree to defend, indemnify, and hold harmless RiverRun LLC from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, your equipment, your conduct, your violation of these Terms or Community Guidelines, or any transportation services you provide or receive.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVERRUN'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC RIDE GIVING RISE TO THE CLAIM.
14. Force Majeure
RiverRun and Drivers are not liable for delays, cancellations, or failure to perform due to events beyond their control, including weather conditions, flooding, unsafe river conditions, road closures, traffic incidents, or mechanical issues.
15. Communications Consent
You agree to receive communications (including SMS, push notifications, and email) from RiverRun and Drivers for purposes related to ride coordination, safety, and service updates.
16. Prohibited Conduct
- Off-platform payments for rides arranged through RiverRun
- Account sharing or misrepresenting identity, vehicle, or qualifications
- Using Rider or Driver information for any purpose outside the Platform
- Any use of RiverRun for on-demand rideshare, taxi operations, nightlife transportation, delivery, or freight
17. Governing Law and Arbitration
These Terms are governed by the laws of the State of Indiana. Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration on an individual basis. You waive the right to a jury trial and participation in any class action or collective proceeding to the fullest extent permitted by law.
18. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. Contact Us
- Email: support@riverrunapp.com
- Phone: (317) 443-3134
- Address: RiverRun LLC, 7108 W. Ridge Run Way, Greenfield, IN 46140